Eleanor height adjustable table troubleshooting guide

The Most Common Reasons Your Standing Desk Won't Lower or Is Stuck

It is possible that your standing height is not decreasing or that your standing desk has ceased operating because:

• Your desk is not working properly.
• There may be too much weight on it.
• An object may hamper travel.
• The electricity to your desk has gone out.

The Most Common Reasons Your Standing Desk Would Not Rise

Why is not your standing desk going up? Likely, your standing desk is not moving up because:

• It is feasible that the desk's electricity has gone out.
• It is plausible that the upper container has come to a halt.
• It is possible that the control box cycle is not working, or that the power connections connecting the desk have not been properly secured.
• The standing desk's legs may be unequal.
• There could be obstacles in the way.
• There may be too much weight on the desk

My table won't go up or down:

    1. Unplug All Wires: Disconnect all wires and let the desk rest for at least 30 seconds.

    2. Reconnect Wires: Plug all the wires back in, ensuring that they are securely connected.

    3. Button Combination: Hold the "4" and "3" buttons simultaneously for 3-5 seconds, then release.

    4. Desk Adjustment: Hold the down button for 15 seconds or until the desk lowers completely and rebounds slightly.

If the issue persists, and if the LED Display shows "E07", ”E08”, “E20”, ”E21”, “E22”, “E23”, or "E24", please follow these additional steps:

Additional Resolution:

    1. Ensure that the cables of the two motors and the control box are properly connected.

    2. If not connected securely, reconnect the cables.

    3. Press and hold the “▼” button to reset after reconnecting

Problems with Standing Desks and How to Fix Them

You will need to reset your standing desk if you have lately lost power and it is not going down. If you need to troubleshoot a height-adjustable desk, follow these procedures. Things should return to normal after completing the reset. The following are the ways to resolving standing desk issues:

Step 1: Get rid of anything that might be lurking beneath your desk and any extra weight from the top of the desk.

Step 2: Wait 30 seconds after unplugging the workstation from the outlet or surge protector.

Step 3: Reconnect the desk. Listen for clicking sounds; once you hear them, you are all set.

Step 4: Keep pressing the down button until your desk can no longer move any lower. The desk has lost its memory settings since you unplugged it, and it may move slowly.

Step 5: Remove your finger from the button after it has reached its lowest point.

Step 6: Press and hold the down arrow for approximately 10-30 seconds. Keep an eye out for a few clicks.

Step 7: Your desk may rise slightly, indicating that it has been reset.

If your standing desk will not go up, here is how to fix it

Objects installed above the desk, such as cabinets, shelves, or paintings, may obstruct the desk's upward movement. Some standing desks have built-in safety measures that will stop them if they are exposed to something. All you have to do now is look for any items that may be impeding your progress, remove them, and try again.

After restoring power, the standing desk tends to go into rest mode if it has lost power due to being temporarily unplugged from the outlet. As a result, the desk can only move downwards. This can be resolved by performing the above-mentioned manual reset.

The control box recognizes the height difference and stops moving to prevent further harm if the desk's legs become uneven for any cause. Alternatively, the control box could keep moving until there is too much friction. The desk then comes to a halt. To correct this problem, you may need to perform a complete reset to allow the legs to realign.

You would have exceeded the desk's maximum lifting capacity if you placed too much weight on it. As a result of the overload, there is a lack of movement as a protective strategy. Some of the stuff on the desk should be removed. The desk will automatically turn on and run smoothly because of this.

Uneven legs? How to perform a hard reset on your table: